Course Content
Module 1: Introduction to Corporate Risk Communication
Welcome to the first module of our course on ‘Mastering Corporate Risk Communication.’ I’m Marc Guerriot, and I’m excited to guide you through this journey where we’ll uncover the essential aspects of risk communication and its pivotal role in modern organisations.
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Lesson 1.1 What is Risk Communication?
02:05
Lesson 1.2 The Role of Risk Communication in Business
03:01
Case Study : Establishing a Risk Culture at SecureBank
02:33
Module 2: Understanding and Establishing a Risk Culture
In this module, we’ll explore the concept of risk culture and how you can build it within your organisation. Establishing a risk culture is about integrating risk management into your company’s DNA—into the very fabric of how things are done.
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Lesson 2.1 Building a Risk Culture
02:58
Lesson 2.2 The Role of Communication in Cultural Change
03:04
Case Study: Building a Strong Risk Culture at SecureAirport
02:47
Module 3: Communication Strategy for Change
In this module, we’ll explore how to develop a comprehensive communication strategy for managing risks in your organisation. Effective communication doesn’t just happen—it requires careful planning and alignment with your organisation’s overall objectives.
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Lesson 3.1 Planning Your Communication Strategy
03:40
Lesson 3.2 Implementing and Monitoring Communication Strategies
02:22
Lesson 3.3 Implementing and Monitoring Communication Strategies
03:14
Case Study: Make SecureEnergy – Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Module 4: Managing Critical Incidents
In this module, we’ll explore the essential components of managing critical incidents, starting with crisis management plans. A crisis management plan is your organisation’s blueprint for how to respond when things go wrong. It outlines the procedures, roles, and responsibilities that ensure a coordinated and effective response to crises.
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Lesson 4.1 Crisis Management Plans
03:01
Lesson 4.2 Communication During a Crisis
02:56
Case Study: Communicating with Stakeholders at SecureBank
03:44
Module 5: Creating Quality Content for Risk Communication
In this module, we’ll shift our focus to the art of creating quality content for risk communication. Whether you’re crafting a report, an email, or a public statement, the clarity of your message is paramount.
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Lesson 5.1 Developing Clear Messages
02:27
Lesson 5.2 Using Visuals and Infographics
02:49
Case Study: Change to SecureGroup
02:36
Module 6: Communicating with Stakeholders
In this module, we’ll focus on one of the most crucial aspects of risk communication: engaging with stakeholders. Your stakeholders are the individuals and groups who have an interest in, or are affected by, your organisation’s actions. This could include employees, customers, suppliers, regulators, investors, and even the general public.
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Lesson 6.1 Identifying and Understanding Stakeholders
03:14
Lesson 6.2 Techniques for Engaging Stakeholders
03:14
Case Study: Strengthening Risk Communication at SecureBank
02:37
Module 7: Training and Skill Development
Training is the backbone of effective risk management. It’s through training that your employees gain the knowledge and skills they need to identify, assess, and respond to risks in real-time. In this module, we’ll focus on how to design training programs that are both comprehensive and engaging.
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Lesson 7.1 Designing Effective Training Programs
03:07
Lesson 7.2 Developing Communication Skills
05:21
Case Study: SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:23
Module 8: The End
In this module, we’ll bring everything we’ve learned together by analysing real-world case studies. Case studies are invaluable because they provide practical examples of how organisations have applied risk communication principles in real situations. They also highlight the challenges and successes that come with managing risks.
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Lesson 8.1 Practical Applications
05:37
Lesson 8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications – KRisk RiskCom

In this module, we’ll examine the essential components of managing critical incidents, beginning with crisis management plans. A crisis management plan serves as your organisation’s blueprint for responding effectively when things go wrong. It outlines the procedures, roles, and responsibilities that enable a coordinated and efficient reaction to crises.

The first step in developing a crisis management plan is to identify the types of crises that could potentially impact your organisation. These may include natural disasters, cyberattacks, industrial accidents, or financial emergencies. Each type of crisis demands a tailored response, so it is crucial to prepare for the specific risks relevant to your organisation.

Let’s break down the key elements of a crisis management plan:

 

  1. Identification of Crisis Scenarios

    Begin by identifying possible crisis scenarios. This involves assessing the risks most likely to affect your organisation and evaluating the potential severity of such events.

  2. Definition of Roles and Responsibilities

    Clearly define who is responsible for what during a crisis. Assign specific duties to team members—such as managing internal communications, liaising with the media, and overseeing operational responses. Clarity in responsibilities helps prevent confusion during high-pressure moments.

  3. Standardised Operational Procedures (SOPs)

    Create SOPs for each type of crisis. These should detail the specific actions required at every stage—from initial response to final resolution.

  4. Crisis Communication Plan

    Communication is vital in any crisis. Develop a communication strategy that explains how information will be shared with both internal and external stakeholders. This includes drafting key messages, appointing spokespersons, and selecting appropriate communication channels.

  5. Training and Simulations

    Conduct regular training and simulation exercises for your crisis management team. These drills help identify gaps in the plan and ensure readiness when a real crisis arises.

 

Remember, a crisis management plan is not a static document. It must be updated regularly to reflect emerging risks, organisational changes, and lessons learnt from past events. The more prepared your organisation is, the more effectively it will respond when a crisis occurs.

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