Course Content
Module 1: Introduction to Corporate Risk Communication
Welcome to the first module of our course on ‘Mastering Corporate Risk Communication.’ I’m Marc Guerriot, and I’m excited to guide you through this journey where we’ll uncover the essential aspects of risk communication and its pivotal role in modern organisations.
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Lesson 1.1 What is Risk Communication?
02:05
Lesson 1.2 The Role of Risk Communication in Business
03:01
Case Study : Establishing a Risk Culture at SecureBank
02:33
Module 2: Understanding and Establishing a Risk Culture
In this module, we’ll explore the concept of risk culture and how you can build it within your organisation. Establishing a risk culture is about integrating risk management into your company’s DNA—into the very fabric of how things are done.
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Lesson 2.1 Building a Risk Culture
02:58
Lesson 2.2 The Role of Communication in Cultural Change
03:04
Case Study: Building a Strong Risk Culture at SecureAirport
02:47
Module 3: Communication Strategy for Change
In this module, we’ll explore how to develop a comprehensive communication strategy for managing risks in your organisation. Effective communication doesn’t just happen—it requires careful planning and alignment with your organisation’s overall objectives.
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Lesson 3.1 Planning Your Communication Strategy
03:40
Lesson 3.2 Implementing and Monitoring Communication Strategies
02:22
Lesson 3.3 Implementing and Monitoring Communication Strategies
03:14
Case Study: Make SecureEnergy – Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Module 4: Managing Critical Incidents
In this module, we’ll explore the essential components of managing critical incidents, starting with crisis management plans. A crisis management plan is your organisation’s blueprint for how to respond when things go wrong. It outlines the procedures, roles, and responsibilities that ensure a coordinated and effective response to crises.
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Lesson 4.1 Crisis Management Plans
03:01
Lesson 4.2 Communication During a Crisis
02:56
Case Study: Communicating with Stakeholders at SecureBank
03:44
Module 5: Creating Quality Content for Risk Communication
In this module, we’ll shift our focus to the art of creating quality content for risk communication. Whether you’re crafting a report, an email, or a public statement, the clarity of your message is paramount.
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Lesson 5.1 Developing Clear Messages
02:27
Lesson 5.2 Using Visuals and Infographics
02:49
Case Study: Change to SecureGroup
02:36
Module 6: Communicating with Stakeholders
In this module, we’ll focus on one of the most crucial aspects of risk communication: engaging with stakeholders. Your stakeholders are the individuals and groups who have an interest in, or are affected by, your organisation’s actions. This could include employees, customers, suppliers, regulators, investors, and even the general public.
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Lesson 6.1 Identifying and Understanding Stakeholders
03:14
Lesson 6.2 Techniques for Engaging Stakeholders
03:14
Case Study: Strengthening Risk Communication at SecureBank
02:37
Module 7: Training and Skill Development
Training is the backbone of effective risk management. It’s through training that your employees gain the knowledge and skills they need to identify, assess, and respond to risks in real-time. In this module, we’ll focus on how to design training programs that are both comprehensive and engaging.
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Lesson 7.1 Designing Effective Training Programs
03:07
Lesson 7.2 Developing Communication Skills
05:21
Case Study: SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:23
Module 8: The End
In this module, we’ll bring everything we’ve learned together by analysing real-world case studies. Case studies are invaluable because they provide practical examples of how organisations have applied risk communication principles in real situations. They also highlight the challenges and successes that come with managing risks.
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Lesson 8.1 Practical Applications
05:37
Lesson 8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications – KRisk RiskCom

SecureEnergy operates in a highly regulated and rapidly transforming energy sector. With increasing operational complexity, shifting sustainability expectations, and evolving cyber and compliance requirements, the organization recognized the need for a more dynamic approach to risk communication and management.

At SecureEnergy, risk is defined as the effect of uncertainty on objectives — and those objectives span not only legal compliance and operational reliability, but also stakeholder trust and long-term sustainability.

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Challenge

SecureEnergy’s leadership identified that while risk assessments existed, they were often reactive and fragmented across departments. Risk communication was largely siloed — meaning that insights about potential issues didn’t always reach the right people at the right time.

This led to challenges such as:

• Inconsistent visibility of risk exposure across business units

• Difficulty aligning risk discussions with strategic and operational objectives

• Limited ability to measure and communicate risk performance dynamically

Approach: Measure What Matters

SecureEnergy knew they needed to measure risk proactively. They developed a central control framework supported by Key Control Indicators (KCIs) and Key Risk Indicators (KRIs) to monitor performance against both legal and organizational objectives.

These indicators were not static metrics; they were designed to evolve dynamically as new risks emerged or operational priorities shifted.

By embedding the framework into the daily operational rhythm of the organization — from project planning to field operations — SecureEnergy transformed risk management into a living system of feedback and learning.

“We wanted risk to be something our people talk about every day — not once a quarter,” said the Chief Risk Officer.

As SecureEnergy’s data flows became more mature, the organization transitioned from reactive monitoring to proactive management — enabling early identification of risk trends and more effective allocation of resources.

Know Your Audience: Making Risk Communication Human

A critical element of SecureEnergy’s transformation was understanding that effective risk communication starts with empathy. The organization mapped its key internal and external personas to tailor messages that would resonate with each audience:

• Executives & Board – Needed clarity and assurance that risks were measured against strategic objectives and compliance obligations.

Visual: dashboards showing risk trends and control effectiveness.

 

• Operational Managers – Required real-time, actionable data to adjust processes and ensure safety and reliability.

Visual: daily control checks integrated into workflow tools.

 

• Frontline Teams – Needed simple, visual cues and direct communication to understand how their actions impact broader risk outcomes.

Visual: localized risk scorecards and quick visual briefings.

• Regulators & Partners – Expected transparent, evidence-based reporting showing continuous improvement and accountability.

Visual: periodic risk assurance reports and shared performance data.

Through targeted communication, SecureEnergy ensured that each audience received the right information, in the right format, at the right time — making risk part of the organization’s shared language.

Results

• Integrated Risk Framework – A unified system aligning objectives, indicators, and controls.

• Enhanced Risk Visibility – Cross-functional data enabled predictive insights and early intervention.

• Cultural Shift – Risk became a collaborative, forward-looking dialogue across all levels.

• Regulatory Confidence – Transparent and traceable reporting reinforced trust with external stakeholders.

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Conclusion

SecureEnergy’s journey demonstrates that effective risk communication is not just about data — it’s about connection. By combining measurement, audience awareness, and dynamic communication, SecureEnergy embedded risk management into its DNA, turning uncertainty into an opportunity for continuous improvement and resilience.

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