Course Content
Module 1: Introduction to Corporate Risk Communication
Welcome to the first module of our course on ‘Mastering Corporate Risk Communication.’ I’m Marc Guerriot, and I’m excited to guide you through this journey where we’ll uncover the essential aspects of risk communication and its pivotal role in modern organisations.
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Lesson 1.1 What is Risk Communication?
02:05
Lesson 1.2 The Role of Risk Communication in Business
03:01
Case Study : Establishing a Risk Culture at SecureBank
02:33
Module 2: Understanding and Establishing a Risk Culture
In this module, we’ll explore the concept of risk culture and how you can build it within your organisation. Establishing a risk culture is about integrating risk management into your company’s DNA—into the very fabric of how things are done.
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Lesson 2.1 Building a Risk Culture
02:58
Lesson 2.2 The Role of Communication in Cultural Change
03:04
Case Study: Building a Strong Risk Culture at SecureAirport
02:47
Module 3: Communication Strategy for Change
In this module, we’ll explore how to develop a comprehensive communication strategy for managing risks in your organisation. Effective communication doesn’t just happen—it requires careful planning and alignment with your organisation’s overall objectives.
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Lesson 3.1 Planning Your Communication Strategy
03:40
Lesson 3.2 Implementing and Monitoring Communication Strategies
02:22
Lesson 3.3 Implementing and Monitoring Communication Strategies
03:14
Case Study: Make SecureEnergy – Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Module 4: Managing Critical Incidents
In this module, we’ll explore the essential components of managing critical incidents, starting with crisis management plans. A crisis management plan is your organisation’s blueprint for how to respond when things go wrong. It outlines the procedures, roles, and responsibilities that ensure a coordinated and effective response to crises.
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Lesson 4.1 Crisis Management Plans
03:01
Lesson 4.2 Communication During a Crisis
02:56
Case Study: Communicating with Stakeholders at SecureBank
03:44
Module 5: Creating Quality Content for Risk Communication
In this module, we’ll shift our focus to the art of creating quality content for risk communication. Whether you’re crafting a report, an email, or a public statement, the clarity of your message is paramount.
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Lesson 5.1 Developing Clear Messages
02:27
Lesson 5.2 Using Visuals and Infographics
02:49
Case Study: Change to SecureGroup
02:36
Module 6: Communicating with Stakeholders
In this module, we’ll focus on one of the most crucial aspects of risk communication: engaging with stakeholders. Your stakeholders are the individuals and groups who have an interest in, or are affected by, your organisation’s actions. This could include employees, customers, suppliers, regulators, investors, and even the general public.
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Lesson 6.1 Identifying and Understanding Stakeholders
03:14
Lesson 6.2 Techniques for Engaging Stakeholders
03:14
Case Study: Strengthening Risk Communication at SecureBank
02:37
Module 7: Training and Skill Development
Training is the backbone of effective risk management. It’s through training that your employees gain the knowledge and skills they need to identify, assess, and respond to risks in real-time. In this module, we’ll focus on how to design training programs that are both comprehensive and engaging.
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Lesson 7.1 Designing Effective Training Programs
03:07
Lesson 7.2 Developing Communication Skills
05:21
Case Study: SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:23
Module 8: The End
In this module, we’ll bring everything we’ve learned together by analysing real-world case studies. Case studies are invaluable because they provide practical examples of how organisations have applied risk communication principles in real situations. They also highlight the challenges and successes that come with managing risks.
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Lesson 8.1 Practical Applications
05:37
Lesson 8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications – KRisk RiskCom

Background

SecureGroup, a leading organisation in security and risk management, recognised the need to strengthen its workforce’s understanding of risk behaviour and enhance internal communication. Following a series of organisational reviews, leadership identified that existing training programmes were too generic, failing to address the nuances of individual risk profiles and interpersonal dynamics that shape decision-making and team performance.

Challenge

The previous training model focused heavily on compliance and process but overlooked how individuals perceive and respond to risk. This led to inconsistent decision-making, communication gaps between departments, and varying levels of understanding regarding organisational risk tolerance.

The key challenge was clear:

How could SecureGroup design a training programme that not only built risk management competence but also improved interpersonal communication and team cohesion?

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Approach

1. Designing Effective Training Programmes

SecureGroup developed a new framework aligned with the Institute of Risk Management’s (IRM) professional development standards, combining technical capability with behavioural insight.

• Understanding Risk Profiles:

Drawing from the RD Presentation, the programme began by helping individuals identify and understand their personal risk profiles—the combination of factors influencing how they perceive, assess, and manage risk.

• Tailored Learning Pathways:

Training modules were customised to suit specific roles and responsibilities, ensuring relevance and engagement. Participants explored both organisational risk frameworks and their own attitudes towards uncertainty and decision-making.

• Applied Learning:

Real-world scenarios, simulations, and reflective exercises enabled participants to apply their learning directly, reinforcing understanding through practice.

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2. Interpersonal Communication and Risk Culture

A key component of the programme focused on interpersonal communication and how understanding risk appetite and tolerance can strengthen collaboration.

• Self-Awareness:

Participants learned to recognise how their personal risk attitudes influenced communication style and decision-making.

• Understanding Others:

By exploring colleagues’ risk profiles, team members developed empathy and improved communication—fostering an environment where differing perspectives on risk could be discussed constructively.

• Building a Cohesive Risk Culture:

This shared understanding strengthened SecureGroup’s overall risk culture, aligning individual behaviour with the organisation’s strategic risk objectives. The emphasis shifted from compliance to collective accountability and shared awareness.

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Outcomes

The redesigned programme delivered measurable improvements in both individual and organisational performance:

• Greater understanding of personal and team risk behaviours

• Improved communication and collaboration across departments

• Stronger alignment between individual decision-making and organisational risk appetite

• Increased confidence and consistency in managing complex risk scenarios

• Recognition from leadership for fostering a proactive, transparent risk culture

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Conclusion

SecureGroup’s experience demonstrates that effective training extends beyond technical instruction—it must integrate human behaviour, communication, and professional growth. By embedding risk awareness into everyday interactions and aligning with IRM’s professional standards, SecureGroup successfully transformed its workforce into a cohesive, risk-aware community capable of navigating uncertainty with confidence.

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