Course Content
Module 1: Introduction to Corporate Risk Communication
Welcome to the first module of our course on ‘Mastering Corporate Risk Communication.’ I’m Marc Guerriot, and I’m excited to guide you through this journey where we’ll uncover the essential aspects of risk communication and its pivotal role in modern organisations.
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Lesson 1.1 What is Risk Communication?
02:05
Lesson 1.2 The Role of Risk Communication in Business
03:01
Case Study : Establishing a Risk Culture at SecureBank
02:33
Module 2: Understanding and Establishing a Risk Culture
In this module, we’ll explore the concept of risk culture and how you can build it within your organisation. Establishing a risk culture is about integrating risk management into your company’s DNA—into the very fabric of how things are done.
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Lesson 2.1 Building a Risk Culture
02:58
Lesson 2.2 The Role of Communication in Cultural Change
03:04
Case Study: Building a Strong Risk Culture at SecureAirport
02:47
Module 3: Communication Strategy for Change
In this module, we’ll explore how to develop a comprehensive communication strategy for managing risks in your organisation. Effective communication doesn’t just happen—it requires careful planning and alignment with your organisation’s overall objectives.
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Lesson 3.1 Planning Your Communication Strategy
03:40
Lesson 3.2 Implementing and Monitoring Communication Strategies
02:22
Lesson 3.3 Implementing and Monitoring Communication Strategies
03:14
Case Study: Make SecureEnergy – Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Module 4: Managing Critical Incidents
In this module, we’ll explore the essential components of managing critical incidents, starting with crisis management plans. A crisis management plan is your organisation’s blueprint for how to respond when things go wrong. It outlines the procedures, roles, and responsibilities that ensure a coordinated and effective response to crises.
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Lesson 4.1 Crisis Management Plans
03:01
Lesson 4.2 Communication During a Crisis
02:56
Case Study: Communicating with Stakeholders at SecureBank
03:44
Module 5: Creating Quality Content for Risk Communication
In this module, we’ll shift our focus to the art of creating quality content for risk communication. Whether you’re crafting a report, an email, or a public statement, the clarity of your message is paramount.
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Lesson 5.1 Developing Clear Messages
02:27
Lesson 5.2 Using Visuals and Infographics
02:49
Case Study: Change to SecureGroup
02:36
Module 6: Communicating with Stakeholders
In this module, we’ll focus on one of the most crucial aspects of risk communication: engaging with stakeholders. Your stakeholders are the individuals and groups who have an interest in, or are affected by, your organisation’s actions. This could include employees, customers, suppliers, regulators, investors, and even the general public.
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Lesson 6.1 Identifying and Understanding Stakeholders
03:14
Lesson 6.2 Techniques for Engaging Stakeholders
03:14
Case Study: Strengthening Risk Communication at SecureBank
02:37
Module 7: Training and Skill Development
Training is the backbone of effective risk management. It’s through training that your employees gain the knowledge and skills they need to identify, assess, and respond to risks in real-time. In this module, we’ll focus on how to design training programs that are both comprehensive and engaging.
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Lesson 7.1 Designing Effective Training Programs
03:07
Lesson 7.2 Developing Communication Skills
05:21
Case Study: SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:23
Module 8: The End
In this module, we’ll bring everything we’ve learned together by analysing real-world case studies. Case studies are invaluable because they provide practical examples of how organisations have applied risk communication principles in real situations. They also highlight the challenges and successes that come with managing risks.
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Lesson 8.1 Practical Applications
05:37
Lesson 8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications – KRisk RiskCom

Background

SecureBank is a leading financial institution operating across multiple regions, managing a complex landscape of regulatory, operational, and cyber risks. As the risk environment evolved and teams became more dispersed, leadership identified a need to improve how risk information was communicated, shared, and acted upon across the organisation.

Challenge

Risk information was fragmented across business units, with inconsistent reporting formats and limited visibility of emerging threats. Communication between risk management, IT security, compliance, and operations lacked clarity, leading to duplication of effort and slower response times.

Stakeholders—from executives to frontline managers—required a unified, transparent view of risk exposure and resilience priorities.

Approach

SecureBank launched a Risk Communication Enhancement Programme, built around three core pillars:

1.Stakeholder Mapping

Stakeholders were categorised by influence and interest, from Executive Leadership (high influence, high interest) to Operational Teams (high interest, moderate influence) and External Regulators (high influence, low operational interaction).

A visual influence–interest matrix helped prioritise communication needs and tailor engagement strategies.

(Insert visual: Stakeholder Influence/Interest Matrix – colour-coded quadrants)

2.Digital Platform – Integrated Risk & Resilience Hub

SecureBank developed a central intranet-based dashboard integrating risk data, alerts, mitigation plans, and KPIs.

Evolving from an Excel-based framework, the hub became an interactive, role-specific platform featuring:

• Dynamic risk registers with traffic-light indicators

• Automated dashboards summarising risk status and mitigation progress

• Collaborative workspaces for resilience planning and incident updates

• Training modules for staff awareness and engagement

(Insert visual: Intranet dashboard mock-up showing “SecureBank Integrated Risk & Resilience Hub” with sections for Key Risks, Owner, Impact, Mitigation Status, and Notifications)

3.Communication Protocols

Structured reporting cycles were introduced, including weekly team updates, monthly executive reviews, and quarterly resilience workshops—supported by standardised templates and clear escalation pathways.

Solution

The Integrated Risk & Resilience Hub became the cornerstone of SecureBank’s risk culture. It streamlined communication, enabled real-time visibility, and fostered a shared understanding of priorities. Stakeholder mapping ensured that information reached the right audience in the right format, enhancing transparency and accountability.

Results

• 60% reduction in risk report turnaround times

• Improved stakeholder engagement through targeted communication

• Enhanced organisational resilience via data-driven insights and collaboration

• Positive audit feedback on governance and information transparency

SecureBank’s experience demonstrates how digital integration and effective stakeholder communication can transform risk management from a compliance activity into a proactive resilience capability.

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