Course Content
Module 1: Introduction to Corporate Risk Communication
Welcome to the first module of our course on ‘Mastering Corporate Risk Communication.’ I’m Marc Guerriot, and I’m excited to guide you through this journey where we’ll uncover the essential aspects of risk communication and its pivotal role in modern organisations.
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Lesson 1.1 What is Risk Communication?
02:05
Lesson 1.2 The Role of Risk Communication in Business
03:01
Case Study : Establishing a Risk Culture at SecureBank
02:33
Module 2: Understanding and Establishing a Risk Culture
In this module, we’ll explore the concept of risk culture and how you can build it within your organisation. Establishing a risk culture is about integrating risk management into your company’s DNA—into the very fabric of how things are done.
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Lesson 2.1 Building a Risk Culture
02:58
Lesson 2.2 The Role of Communication in Cultural Change
03:04
Case Study: Building a Strong Risk Culture at SecureAirport
02:47
Module 3: Communication Strategy for Change
In this module, we’ll explore how to develop a comprehensive communication strategy for managing risks in your organisation. Effective communication doesn’t just happen—it requires careful planning and alignment with your organisation’s overall objectives.
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Lesson 3.1 Planning Your Communication Strategy
03:40
Lesson 3.2 Implementing and Monitoring Communication Strategies
02:22
Lesson 3.3 Implementing and Monitoring Communication Strategies
03:14
Case Study: Make SecureEnergy – Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Module 4: Managing Critical Incidents
In this module, we’ll explore the essential components of managing critical incidents, starting with crisis management plans. A crisis management plan is your organisation’s blueprint for how to respond when things go wrong. It outlines the procedures, roles, and responsibilities that ensure a coordinated and effective response to crises.
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Lesson 4.1 Crisis Management Plans
03:01
Lesson 4.2 Communication During a Crisis
02:56
Case Study: Communicating with Stakeholders at SecureBank
03:44
Module 5: Creating Quality Content for Risk Communication
In this module, we’ll shift our focus to the art of creating quality content for risk communication. Whether you’re crafting a report, an email, or a public statement, the clarity of your message is paramount.
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Lesson 5.1 Developing Clear Messages
02:27
Lesson 5.2 Using Visuals and Infographics
02:49
Case Study: Change to SecureGroup
02:36
Module 6: Communicating with Stakeholders
In this module, we’ll focus on one of the most crucial aspects of risk communication: engaging with stakeholders. Your stakeholders are the individuals and groups who have an interest in, or are affected by, your organisation’s actions. This could include employees, customers, suppliers, regulators, investors, and even the general public.
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Lesson 6.1 Identifying and Understanding Stakeholders
03:14
Lesson 6.2 Techniques for Engaging Stakeholders
03:14
Case Study: Strengthening Risk Communication at SecureBank
02:37
Module 7: Training and Skill Development
Training is the backbone of effective risk management. It’s through training that your employees gain the knowledge and skills they need to identify, assess, and respond to risks in real-time. In this module, we’ll focus on how to design training programs that are both comprehensive and engaging.
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Lesson 7.1 Designing Effective Training Programs
03:07
Lesson 7.2 Developing Communication Skills
05:21
Case Study: SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:23
Module 8: The End
In this module, we’ll bring everything we’ve learned together by analysing real-world case studies. Case studies are invaluable because they provide practical examples of how organisations have applied risk communication principles in real situations. They also highlight the challenges and successes that come with managing risks.
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Lesson 8.1 Practical Applications
05:37
Lesson 8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications – KRisk RiskCom

Training: The Foundation of Effective Risk Management

Training forms the backbone of successful risk management. It equips employees with the knowledge and skills needed to identify, assess, and respond to risks in real time. In this module, we’ll explore how to design training programmes that are both thorough and engaging.

The first step in creating an effective training programme is to assess your organisation’s training needs. This means identifying gaps in knowledge and skills, and pinpointing specific areas that require targeted learning.

Here’s how to structure your training programme:

 

  1. Assess Training Needs

    Begin with a needs assessment. This might include surveys, interviews, performance reviews, or discussions with managers. The goal is to uncover where employees need the most support and development.

  2. Develop Training Modules

    Based on the assessment, create training modules that address core areas of risk management. Tailor the content to different levels of the organisation—from front-line staff to senior leadership. For instance, a cyber risk module might offer basic awareness training for all staff, alongside in-depth technical content for IT professionals.

  3. Blend Online and In-Person Learning

    Use a mix of online and face-to-face training to suit varied learning styles and practical constraints. Online learning—such as interactive courses and webinars—offers flexibility and accessibility. In-person sessions, like workshops and simulations, provide hands-on experience and direct interaction.

  4. Integrate Practical Exercises

    Incorporate simulations, case studies, and real-world scenarios. These exercises help employees apply their learning in a safe environment, reinforcing key concepts and preparing them for actual challenges.

  5. Evaluate and Improve

    After delivery, evaluate your training’s effectiveness using assessments, surveys, and feedback. Use these insights to refine and update the programme so it stays relevant and impactful.

 

Remember: training isn’t a one-off event. It’s an ongoing process. As your organisation evolves and new risks arise, your training needs to adapt. Continuous investment in training ensures your team remains prepared and resilient.

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