Course Content
Module 1: Introduction to Corporate Risk Communication
Welcome to the first module of our course on ‘Mastering Corporate Risk Communication.’ I’m Marc Guerriot, and I’m excited to guide you through this journey where we’ll uncover the essential aspects of risk communication and its pivotal role in modern organisations.
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Lesson 1.1 What is Risk Communication?
02:05
Lesson 1.2 The Role of Risk Communication in Business
03:01
Case Study : Establishing a Risk Culture at SecureBank
02:33
Module 2: Understanding and Establishing a Risk Culture
In this module, we’ll explore the concept of risk culture and how you can build it within your organisation. Establishing a risk culture is about integrating risk management into your company’s DNA—into the very fabric of how things are done.
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Lesson 2.1 Building a Risk Culture
02:58
Lesson 2.2 The Role of Communication in Cultural Change
03:04
Case Study: Building a Strong Risk Culture at SecureAirport
02:47
Module 3: Communication Strategy for Change
In this module, we’ll explore how to develop a comprehensive communication strategy for managing risks in your organisation. Effective communication doesn’t just happen—it requires careful planning and alignment with your organisation’s overall objectives.
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Lesson 3.1 Planning Your Communication Strategy
03:40
Lesson 3.2 Implementing and Monitoring Communication Strategies
02:22
Lesson 3.3 Implementing and Monitoring Communication Strategies
03:14
Case Study: Make SecureEnergy – Embedding Proactive Risk Communication in an Evolving Energy Landscape
02:41
Module 4: Managing Critical Incidents
In this module, we’ll explore the essential components of managing critical incidents, starting with crisis management plans. A crisis management plan is your organisation’s blueprint for how to respond when things go wrong. It outlines the procedures, roles, and responsibilities that ensure a coordinated and effective response to crises.
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Lesson 4.1 Crisis Management Plans
03:01
Lesson 4.2 Communication During a Crisis
02:56
Case Study: Communicating with Stakeholders at SecureBank
03:44
Module 5: Creating Quality Content for Risk Communication
In this module, we’ll shift our focus to the art of creating quality content for risk communication. Whether you’re crafting a report, an email, or a public statement, the clarity of your message is paramount.
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Lesson 5.1 Developing Clear Messages
02:27
Lesson 5.2 Using Visuals and Infographics
02:49
Case Study: Change to SecureGroup
02:36
Module 6: Communicating with Stakeholders
In this module, we’ll focus on one of the most crucial aspects of risk communication: engaging with stakeholders. Your stakeholders are the individuals and groups who have an interest in, or are affected by, your organisation’s actions. This could include employees, customers, suppliers, regulators, investors, and even the general public.
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Lesson 6.1 Identifying and Understanding Stakeholders
03:14
Lesson 6.2 Techniques for Engaging Stakeholders
03:14
Case Study: Strengthening Risk Communication at SecureBank
02:37
Module 7: Training and Skill Development
Training is the backbone of effective risk management. It’s through training that your employees gain the knowledge and skills they need to identify, assess, and respond to risks in real-time. In this module, we’ll focus on how to design training programs that are both comprehensive and engaging.
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Lesson 7.1 Designing Effective Training Programs
03:07
Lesson 7.2 Developing Communication Skills
05:21
Case Study: SecureGroup – Developing Training and Skills for Risk-Resilient Teams
02:23
Module 8: The End
In this module, we’ll bring everything we’ve learned together by analysing real-world case studies. Case studies are invaluable because they provide practical examples of how organisations have applied risk communication principles in real situations. They also highlight the challenges and successes that come with managing risks.
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Lesson 8.1 Practical Applications
05:37
Lesson 8.2 Create an action plan for your organisation
03:28
Protected: Risk culture and communications – KRisk RiskCom

Developing Key Communication Skills in Risk Management

In our previous lesson, we examined the vital role of training in risk management. Now, let’s zoom in on a specific, indispensable skill set: communication.

Effective communication is central to managing risk. Whether you’re briefing stakeholders on complex issues, issuing a crisis statement, or updating your team, clear and confident communication is essential.

These skills require structured training and regular practice. Let’s look at the core communication abilities every risk management professional should develop:

  1. Crisis Communication

    In a crisis, your words can shape outcomes. Training should include preparing key messages, managing the media, and staying transparent under pressure. It’s about providing clear updates—even when the full picture isn’t yet known.

  2. Interpersonal Communication

    Risk professionals work with people across departments. Strong interpersonal skills—like active listening, empathy, and clarity—help build trust, foster collaboration, and avoid misunderstandings.

  3. Public Speaking & Presentation Skills

    Whether addressing staff, leadership, or the public, being able to present ideas confidently is critical. Training can help reduce anxiety, structure content, and engage audiences effectively.

  4. Written Communication

    A significant portion of risk communication happens in writing—through reports, emails, social posts, and more. The ability to write clearly, concisely, and for your audience is key, especially when simplifying complex information.

  5. Conflict Resolution

    Disagreements are inevitable in risk management. Whether it’s debating risk levels or choosing a response, resolving conflict constructively is crucial. This involves negotiation, empathy, and collaborative problem-solving.

  6. Giving Feedback & Coaching

    Leaders in risk management must provide guidance, especially under pressure. This includes giving constructive feedback, supporting development, and mentoring others.

To build these skills, consider the following approaches:

  • Workshops & Seminars on topics like public speaking or conflict resolution.

  • One-to-One Coaching for tailored development, especially for leaders or media spokespeople.

  • Peer Review to foster continuous improvement through collaborative feedback.

  • Consistent Practice—encourage employees to speak in meetings, write reports, and take ownership of communications.

Developing strong communication is an ongoing journey. With commitment and training, your team will be better equipped to lead, respond, and manage risk with clarity and confidence.

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